We only make one attempt to contact winners by email and it is the winner’s responsibility to provide the prize provider with full address and contact details within 5 days of being notified of their win (unless otherwise stated). The prize will be sent to the winner from the prize provider within 45 days of being notified. Failure to provide this information within the 5 days will result in the prize being forfeited. To ensure you receive our emails about prizes we recommend that you add info@fhm.com to your 'Approved Sender' list, within your email reader.